Love Pickle™
Warranty Information
At Love Pickle ProShop, we stand behind everything we sell. This page explains the warranty coverage that applies to your purchase and how to make a claim.
Love Pickle™ Products
Paddles — 6-Month Limited Warranty
Love Pickle™ paddles are covered by a limited six (6) month warranty from the original date of purchase against manufacturing defects and faulty workmanship.
This includes defects relating to core materials, core deformation and delamination under normal playing conditions.
Bags & Backpacks — 6-Month Limited Warranty
Love Pickle™ bags, backpacks, totes and pouches are covered by a six (6) month limited warranty from the original purchase date against defects in materials and workmanship during normal use.
Apparel & Accessories — 6-Month Limited Warranty
Love Pickle™ apparel and accessories are covered by a six (6) month limited warranty against manufacturing defects.
Paddle covers supplied free with a paddle are considered accessories and are not covered by the paddle warranty.
Warranty Conditions
- The warranty is non-transferable and is valid only for the original purchaser.
- Proof of purchase is required. This may include your order confirmation, receipt or bank/credit card statement.
- Warranty applies only to products purchased directly from Love Pickle ProShop or an authorised Love Pickle retailer.
- A maximum of two (2) replacement paddles may be provided for each original paddle purchase where a valid warranty claim is approved.
- Any replacement paddle supplied under warranty carries only the remaining balance of the original warranty period.
What Is Not Covered
- Normal wear and tear including grip wear, edge guard wear, surface wear, face wear or cosmetic graphic fading from regular play.
- Damage caused by striking anything other than a pickleball, including the ground, another paddle, fences or tennis balls.
- Use of the paddle in temperatures below 5°C (41°F).
- Any modification, repair or alteration made after purchase.
- Cosmetic imperfections or rattling that do not affect the performance of the product.
- Products used for commercial, coaching fleet or rental purposes.
- Demo products, factory seconds, blemished products, giveaway items or competition prizes.
- Damage resulting from failure to follow the recommended care instructions.
Partner Brand Products
Products from our partner brands are covered by each manufacturer's own warranty. Warranty periods, conditions and exclusions vary between manufacturers. Please refer to the relevant manufacturer's warranty terms for the product you purchase.
Where a manufacturer's warranty applies, claims are assessed and honoured in accordance with that manufacturer's terms. We will assist you with your claim and coordinate with the manufacturer or distributor where required.
| Brand | Warranty Coverage | More Information |
|---|---|---|
| Six Zero | 12-month limited structural warranty on paddles (registration required). 12 months on bags & backpacks. | View Warranty |
| Selkirk | Limited Lifetime Warranty on Selkirk paddles (activation required). 1 year on SLK Series. | View Warranty |
| CRBN | 1-year warranty on registered paddles, bags and eyewear. Registration required within 14 days when purchased through a retailer. | View Warranty |
| Engage | Limited Lifetime Warranty on paddles. | View Warranty |
| ONIX | 1 year on Performance & Intermediate paddles. 90 days on Recreational paddles. | View Warranty |
| Franklin | 90-Day Limited Warranty. | View Warranty |
| Bread & Butter | 6-month Limited Warranty on paddles. | View Warranty |
| 11SIX24 | 1 year on Jelly Bean, All Court and Power 2 Series. 6 months on other models. | View Warranty |
| RPM | Limited Lifetime Warranty on Q2 Series. 1 year on all other products. | View Warranty |
| Friday Pickleball | 6-month warranty against structural defects. Claims handled via hello@fridaypickle.com. | Visit Website |
| Honolulu Pickleball | Coverage varies depending on paddle model and construction. | Visit Website |
| Enhance | Covered under the manufacturer's published warranty policy. | Visit Website |
| Facolos | Covered under the manufacturer's published warranty policy. | Visit Website |
| Vice | Covered under the manufacturer's published warranty policy. | Contact Manufacturer |
| Bodhi Performance | Covered under the manufacturer's published warranty policy. | Visit Website |
| Floky | Covered under the manufacturer's published warranty policy. | Visit Website |
| Sparms | Covered under the manufacturer's published warranty policy. | Visit Website |
| Kanso Sport | Covered under the manufacturer's published warranty policy. | Visit Website |
| Salming | Covered under the manufacturer's published warranty policy. | Visit Website |
| Mizuno | Covered under the manufacturer's published warranty policy. | Visit Website |
If a manufacturer does not publish warranty terms, or you are unsure which warranty applies, please contact us at support@lovepickle.com.au and we'll be happy to confirm the warranty coverage for your product.
How to Make a Claim
If you believe your product has a manufacturing defect covered under warranty, simply email our support team with the following information:
- Your order number.
- A description of the fault or issue.
- Clear photos or a short video showing the problem.
Email: support@lovepickle.com.au
We'll respond as quickly as possible with the next steps. Please do not return any product until return instructions have been provided by our support team.
Care Requirements
Warranty claims may be declined where product care instructions have not been followed.
Important: Do not use a rubber eraser on titanium surface paddles, including the Love Pickle Titanium Supreme. Doing so can damage the paddle face and void the warranty.
Titanium paddles should only be cleaned using a soft damp microfibre cloth.
Your Rights Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, together with compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits provided under any Love Pickle™ warranty or manufacturer warranty are in addition to, and do not limit, your rights and remedies under the Australian Consumer Law.
Warranty Provider
Poundsy's Properties Pty Ltd
ATF Poundsy's Properties Trust
Trading as Love Pickle™